This policy clearly explains how your personal and financial data is collected at Biggwin, why it is retained, and how it is kept secure.
This Privacy Policy ("Policy") applies to Biggwin and all services offered through the biggwin.click website. By registering, making a deposit, or using our services in any way, you agree to this Policy.
Biggwin believes privacy is a fundamental right — not simply a compliance checkbox, but a genuine commitment. That's why data protection is our top priority. This policy is built in accordance with international data protection standards, including GDPR-inspired principles.
This policy applies to anyone who visits the Biggwin website, creates an account, places bets or plays games, or contacts our support team. It's written in plain English so you can read and understand it on your own — no assistance needed.
Biggwin only collects information that is strictly necessary to provide its services. Collecting unnecessary data goes against our policy.
| Data Type | Reason for Collection | Mandatory? |
|---|---|---|
| Name & Mobile Number | Account Creation & Communication | Yes |
| Date of birth | Age verification (18+) | Yes |
| NID / Passport | KYC & Identity Verification | Before Withdrawal |
| IP Address | Security & Fraud Prevention | Automated |
| Transaction History | Financial Records & AML Compliance | Yes |
| Device information | Technical Support & Security | Automated |
Biggwin does not collect data just to have it. Every piece of information collected has a specific purpose:
Biggwin may use your data to send you relevant offers and promotions — but only with your consent. You can turn off marketing messages at any time through your settings.
Biggwin uses industry-standard technology to keep your data secure:
Data for active accounts is retained for as long as the account remains open. Even after an account is closed, certain transaction records may be kept for up to 5 years due to legal obligations (AML, tax regulations). After this period, any data no longer required is securely deleted.
Biggwin uses cookies on its website. Cookies are small data files stored in your browser that help the website recognize you on future visits.
Cookies can be disabled or deleted through your browser settings. However, disabling essential cookies may cause certain site features to stop working.
Biggwin believes you should have full control over your own data. You have the following rights:
To exercise these rights Help Center Get in touch. We will respond within 30 business days of receiving your request.
Biggwin's services are exclusively for users aged 18 and above. Serving anyone under 18 or collecting their data is strictly against our policy.
Providing your date of birth at registration is mandatory and is verified during the KYC process. If it is found that a minor has created an account, the account will be closed immediately and no balance will be retained.
If a parent suspects their child has created an account, contact support immediately — action will be taken promptly.
Biggwin reserves the right to update this Privacy Policy as needed. For any significant changes, members will be notified via email or through the platform at least 7 days in advance.
Continued use of our services after an updated policy is published will be considered your acceptance of the new terms. The latest version will always be available on this page.
Last Updated: January 2026 | Version 2.4
For any questions, complaints, or requests regarding this privacy policy:
Requests for data deletion or portability will be responded to within 30 business days, following identity verification.
Opening an account on any online platform means sharing some information. The real question is — where does that data go and how is it used? At Biggwin, the answer is straightforward: your information is used solely to provide you with our services, nothing more.
Most users in Bangladesh register on Biggwin with their mobile number. This number is used for login verification, important security alerts, and support contact when needed. It is never shared with advertisers or spam companies.
It is common for third parties to call or message users while claiming to represent Biggwin — this is always a scam. Biggwin will never ask for your password or personal details over the phone. If you receive any such communication, report it to our support team immediately.
It's understandable to feel uneasy about sharing national ID information. At Biggwin, any NID data submitted for KYC is stored on encrypted servers, accessible only to a limited number of verified identity verification team members, and once verification is complete, only the minimum required data is retained.
Under international Anti-Money Laundering (AML) laws, all licensed betting platforms are required to verify user identity — this is not Biggwin's choice, it's a legal obligation. This requirement also protects you, as it prevents anyone from opening an account in your name.
Biggwin can see which device you used to log in, which games you played and for how long, and when you are most active. This data is used to improve the platform, show you relevant offers, and identify problem gambling behaviour.
If a user is suddenly placing significantly higher bets or playing in unusual patterns, Biggwin's responsible gaming tools are triggered — data in these cases is used to help you, not work against you.
Avoid using public Wi-Fi (tea stalls, bus stations, malls) while accessing Biggwin — others on the same network may be able to monitor your traffic. While Biggwin's SSL encryption provides protection, using mobile data is even safer. Always log out after your session, especially on shared devices.
Enabling two-factor authentication (2FA) on your Biggwin account significantly strengthens your security — even if your password is compromised, accessing your account becomes much harder. Contact support for simple step-by-step instructions on setting up 2FA.
Biggwin will never ask for your password, OTP, or NID number over the phone or via message. Any such request is a scam.
Your privacy is protected at Biggwin. Register, deposit via bKash, and play responsibly.
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